MOTIVO ELECTRIC BIKE AND TRIWHEEL WARRANTY COVERAGE AND TERMS

MOTIVO ELECTRIC BIKE AND TRIWHEEL WARRANTY COVERAGE AND TERMS

This product is covered by a warranty policy from factory/manufacturing defects. All defects or issues that have been incurred during the use and possession of the users are not included. During this timeframe, Motivo will repair your product. Subject to the terms,the warranty will cover a 1-year service warranty and 3-month battery warranty.

 

GENERAL EXCLUSIONS:

1. Overloading, abnormal strain, neglect, or abuse.
2. Lack of proper maintenance or storage.
3. Damages, malfunctions, performance issues caused by collision, fire, or any forms of accidents.
4. Water submersion and/or ingestion.
5. Modification to original parts.
6. Rental operation use.

 

SPECIFIC EXCLUSIONS:

1. Replacement of parts, accessories, or apparel items for routine maintenance or normal wear and tear such as but is not limited to the brake pads, tubes, tires, pedals, shocks, crank arm, chain issues, misaligned t-pose.
2. Rust as a result of scratches, nicks, or dents.
3. Rust caused by exposure to elements, such as rain, salt air, or saltwater.
4. Damage to leather caused by water or rain.
5. Bubbling or leather warping due to improper use of protectants.
6. Damage to leather caused by impacts or scratching.
7. Paint discoloration and/or fading.

 

WARRANTY CLAIMS: 

• Customer must promptly advise Motivo Tech of any significant issues found in the unit within seven (7) days upon receipt for repair, replacement, or refund subject to the Company’s technical support’s assessment. In any case that unit is found to have technical issues within the seven (7) day period, Motivo Tech will pick up the unit for repair or replacement without charge.

• For technical issues found after the seven (7) day period, the Customer is welcome to bring the unit at Motivo Tech’s service center for proper assessment. In any case that the Customer cannot personally bring the unit, Customer can opt to have it picked up by Motivo Tech with a minimal fee of PHP 950*, or by a third-party courier service**.

*applicable for Metro Manila orders only

**rates of third-party courier service shall be applicable.

• You will either be instructed to solve/address this problem on your own through our assistance/parts delivery for your convenience. Otherwise, for more serious problems that cannot be remotely diagnosed and addressed, you will be asked to bring it to our service center.
  
  
• The Customer agrees to hold harmless, to indemnify, and to keep indemnified the Company for any all losses or liability arising in connection with injury, death, and damage to property caused in possession of the unit.
  
  
• If you are asked to bring your unit to our service center, make sure that you bring the warranty receipt to show proof of purchase and legitimacy of claim.
  
  
  

WARRANTY WILL BE VOID UNDER THE FOLLOWING CONDITIONS:

• Overloading and over-speeding (usage of the product beyond the specified weight and/or speed limits)

• Extreme heat exposure of the product to temperatures above 130°F or below 0°F

• Exposing the product to flood water, windstorms, hailstorms or other unnatural instances

• Immersion of the product to any liquid medium

• Self-alteration of the program or the electronic system

• Loss of warranty receipt

• Improper battery maintenance